Privacy policy

maclnote ("we", "us") provides a machine learning workspace at maclnote.com. This policy explains what personal data we collect through the website and the service, why, how it is protected, and the rights you have over it. Customer data that you upload to or process in the service is covered separately by our data processing agreement, summarised below.

Data we collect on the website

• Contact form. Your name, work email, company, the topic and team size you select, the tools you list if you provide them, and your message.
• Technical data. Standard server logs including IP address, browser type and pages requested, kept for security and capacity planning. The website does not set advertising or cross-site tracking cookies. Fonts are loaded from Google Fonts, which means your browser sends a request to Google when a page loads.

The contact form is processed by Formspree, a third-party form service, which forwards submissions to us by email and stores a copy in our account. Formspree's privacy policy governs their handling of that data.

Data we collect in the service

• Account data. Name, email, organisation, role and authentication details, or the identity attributes your single sign-on provider sends us.
• Usage data. Actions you take in the product, such as training runs started, models deployed and pages viewed, used to operate the service, provide support, secure accounts and improve the product.
• Customer content. Notebooks, training data, training runs, model weights and the predictions your models make, stored or processed in maclnote. This is your data. We process it only to provide the service to you and as instructed by you, and we never use it to train models.

Why we use personal data

• To respond to enquiries and provide demos and trials you request.
• To create and administer accounts and deliver the service under our terms.
• To secure the service, detect abuse and meet legal obligations.
• To send service communications such as security notices, billing and changes to terms. Marketing email is sent only with consent and every message has an unsubscribe link.

Sharing

We do not sell personal data. We share it only with service providers who help us run the website and the service, such as cloud hosting, form processing, email delivery and payment processing, under contracts that restrict their use of it; with your organisation's administrators for accounts they manage; and where required by law.

International transfers and residency

maclnote Cloud is hosted in the EU or the US at the customer's choice on Team plans, and in any supported region or on the customer's own infrastructure on Enterprise. Where personal data moves between jurisdictions we rely on recognised transfer mechanisms such as standard contractual clauses.

Retention

Contact enquiries are kept for up to two years after the last correspondence. Account and usage data is kept for the life of the account and deleted or anonymised within 90 days of closure. Customer content is retained according to the retention settings you configure and is deleted on account closure or on request, subject to backups that expire on a fixed schedule.

Security

Personal data is protected by the controls described on our security page, including encryption in transit and at rest, role-based access and audit logging.

Your rights

Depending on where you live you may have rights to access, correct, delete, restrict or port your personal data, and to object to certain processing. Use the contact form to make a request; we will respond within the time required by law. You may also complain to your local data protection authority. If your account is managed by your employer, some requests may need to go through them.

Changes

The date at the top shows when this policy last changed. Material changes will be announced to account holders by email or in the product.

Contact

Privacy questions and requests can be sent through the contact form.